Refund policy

90-Day Returns
Products bought on our website can be returned within 90 days of delivery for a full refund, and we pay the return shipping. To start a return, contact us with your name and order number by email at info@familytreeremedies.com, by phone at 800-835-9922, or through live chat on our website. We will email you return instructions. Please do not send items back to the manufacturer.

Preventa 90-Day Empty Bottle Guarantee
Give Preventa a full 90 days. If you are not satisfied for any reason, contact us within 90 days of delivery and we will refund your money for up to 3 bottles. There is no need to send anything back, even if the bottles are empty.

Warranties
Eclipse Aura glasses have a 1-year replacement warranty and Aloe lights have a 2-year replacement warranty. Each covers manufacturing defects and breaks that are not normal wear and tear. Email us where you bought it and your order number, and we will send a replacement at no cost. No registration is needed. The Preventa guarantee and both warranties apply wherever you bought the product.

Refund Processing
Once your refund is approved, it will be credited to your original payment method within 5-10 business days. If you have not seen it after that, check with your bank or card company first, since posting times vary. If it still has not arrived, contact us at info@familytreeremedies.com and we will track it down.

Damaged or Defective Items
If your item arrives damaged or develops a defect, email us at info@familytreeremedies.com with your order number and a photo, and we will replace it with the same item at no cost.

Shipping Costs
Standard shipping is free on every website order, and we cover the cost of return shipping. Charges for optional express shipping upgrades are non-refundable.

Amazon and Walmart.com Orders
Products purchased on Amazon or Walmart.com are returned through that retailer's own return process.